State Farm® Insurance Agent Robert Ndegwa

"Dear Shawn, Thank you for taking the time to share your feedback with us. We genuinely appreciate your positive comments about our rates and the friendly service you received from Kristy. However, we are truly sorry to hear about your experience with our phone system and the follow-up issues you encountered. We understand how crucial timely communication is, especially in your line of work, and it’s clear we fell short in this regard. Your concerns about the phone system not responding promptly for existing clients and the lack of follow-up on quotes are valid, and we take them seriously. We are currently reviewing our phone system and communication processes to identify areas for improvement, as we want to ensure that all our clients feel valued and well taken care of. Your feedback about the priority given to new clients versus existing clients is particularly important to us, and we will work to ensure that every client receives the attention they deserve. We appreciate your kind words about our team, and we will make sure to share your feedback with Kristy. It’s our goal to provide the best service possible, and your insights will help us enhance our operations moving forward. If you have any further concerns or if there’s anything we can do to assist you, please don’t hesitate to reach out directly. We value your business and hope to have the opportunity to improve your experience with us. Thank you once again for your feedback. Best regards, Robert Ndegwa- Owner"

"Thank you Claudia for the five star review! "

"Hi Nihal! Thank you so much for the kind words! We're thrilled to hear that Lexi was able to help you bundle your home and auto insurance and make the process smooth and efficient. We truly appreciate your recommendation and look forward to being here for you whenever you need us! "

"Hi Abiud, Thank you for the five-star review and feedback about your experience with Lexi. Lexi does a fantastic job and I'm elated she exceeded your expectations. Thank you for the opportunity to serve your insurance needs. "

"Hi Mr. Westerman, Thank you for your 5-star review. I'm pleased to hear about your experience with Lexi. She does a fantastic job with our clients so that is no surprise to me. We appreciate your business and the opportunity to serve you! "

"Hi Neal, thank you very much for your five-star review and feedback about your experience with Lexi! Lexi does an outstanding job with our insureds and we all will do our best to continue to exceed your expectations! "

"Hello Davis, Thank you very much for the kind words and five-star review! We will work hard to make your experience with us the best as possible! Thank you for the opportunity to serve you! "

"Hi Reverend Koch - Thank you graciously for the five-star review and feedback regarding Rebecca. No surprise, Rebecca works hard for our clients, and it fills me with great pride we were able to resolve this issue that was causing you stress. We all at the Ndegwa Agency appreciate you and the opportunity to serve your insurance needs! "

"Thank you Erica for the five-star review and feedback about Lexi. Lexi always goes above and beyond for our clients. I hope we can continue to exceed all your expectations! "

"Thank you Rachel for taking a moment to leave us such detailed feedback. We sincerely appreciate your five-star review! Lexi does a fantastic job helping our new and existing customers understand their coverages. It will always be our priority to do our best when serving the needs of our customers. We are honored to serve your insurance needs! "

"Hi Jillian, thank you for the feedback. I apologize if our service levels and rates did not meet your expectations. We try our best to deliver exceptional customer service and sometimes we are not perfect and sounds like we missed the boat with your account. We appreciate the feedback and the time you were with us. You are always welcome back to State Farm if you choose. Have a wonderful day. "

"Thank you Kim for the vote of confidence and five star review! Our goal and mission is to continue to exceed your expectations. We appreciate your business and the opportunity to serve you. "

"Thank you Kristy for taking the team to leave us your thoughts and feedback. We are appreciative of your five-star review! I hope my team can continue to serve you in the best way possible! Thank you for your business! "

"Thank you so much Matt for the five-star review and feedback about your experience with my office and Lexi. We'll continue to do our best to exceed your expectations! Thank you for your business and the opportunity to serve your insurance needs. "

"Thank you so much Richard for the five star review! We love the opportunity to help you and your family! "

"Thank you so much Jbaby for the detailed feedback and five star review. Lexi does a wonderful job and we will continue to do our best to exceed all your expectations. Thank you for your business! "

"Hi Jurmarcus, Thank you so much for the feedback and 5-star review. I hope we continue to exceed your expectations. We are thankful for your business! "

"Thank you Pat for the five-star recommendation and feedback about Lexi. Lexi and my entire staff work extra hard to make your experience easy and seamless. We appreciate your business! "

"Thank you for the five star recommendation. We appreciate the opportunity to serve you! "

"We appreciate the five star review and the opportunity to serve you! "

"Thank you Misty for the feedback and five star review! "

"Thank you Joe for the feedback and five star review! We appreciate you! "

"Thank you Daniel for the detailed feedback and five star recommendation! We appreciate you! "

"Thank you James for the feedback and five star review! "