State Farm® Insurance Agent Robert Ndegwa
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Reverend Koch
October 23, 2024
5
out of
5
rating by Reverend Koch
"I wanted to take a moment To recognize Rebecca. Without making this a long post about the issue that she resolved. I want to ensure my comments are directed towards her exemplary customer service. She showed care and compassion for my problem. She went the extra mile to ensure that it was resolved, fixing an issue was not caused by her or her team. She relieved a lot of stress in an already stressful situation, and I want her to be recognized. It is because of people like her. I will continue to stay with State Farm. God bless and Go blue"
We responded:
"Hi Reverend Koch - Thank you graciously for the five-star review and feedback regarding Rebecca. No surprise, Rebecca works hard for our clients, and it fills me with great pride we were able to resolve this issue that was causing you stress. We all at the Ndegwa Agency appreciate you and the opportunity to serve your insurance needs! "
Erica Chavis
July 24, 2024
5
out of
5
rating by Erica Chavis
"I absolutely love dealing with Lexi! She is super professional, fast paced & follow-up individual."
We responded:
"Thank you Erica for the five-star review and feedback about Lexi. Lexi always goes above and beyond for our clients. I hope we can continue to exceed all your expectations! "
Rachel Hilton
May 24, 2024
5
out of
5
rating by Rachel Hilton
"I spoke to Lexi who is one of the specialists at State Farm. She took the time to explain all the coverage and options to me in a thorough way. She got me the appropriate coverage after having been underinsured by Liberty Mutual for years. I don't think I have ever been so informed about my coverage like Lexi informed me. I'm looking forward to staying with State Farm for years to come. Thanks, Lexi!"
We responded:
"Thank you Rachel for taking a moment to leave us such detailed feedback. We sincerely appreciate your five-star review! Lexi does a fantastic job helping our new and existing customers understand their coverages. It will always be our priority to do our best when serving the needs of our customers. We are honored to serve your insurance needs! "
Abbas Ajaj
May 9, 2024
5
out of
5
rating by Abbas Ajaj
"Really bad customer service. They are so rude. They don’t respect the customer the service. It’s so bad. All the team is bad."
Jillian McCoy
April 30, 2024
1
out of
5
rating by Jillian McCoy
"You will get jerked around on rates left and right. Robert and his assistant Mason will not take the time to respond regarding rates. High turn over rate of personnel! Do not trust the rate you’re even given in writing and the service is slow to respond (like days to reply via email)!"
We responded:
"Hi Jillian, thank you for the feedback. I apologize if our service levels and rates did not meet your expectations. We try our best to deliver exceptional customer service and sometimes we are not perfect and sounds like we missed the boat with your account. We appreciate the feedback and the time you were with us. You are always welcome back to State Farm if you choose. Have a wonderful day. "
Kim Ryder
April 25, 2024
5
out of
5
rating by Kim Ryder
"Very responsive and consultative. Helped reduce to a better rate. Excellent experience!"
We responded:
"Thank you Kim for the vote of confidence and five star review! Our goal and mission is to continue to exceed your expectations. We appreciate your business and the opportunity to serve you. "
Kristy Lavache
April 16, 2024
5
out of
5
rating by Kristy Lavache
"I had the pleasure of meeting with Lexi. She was absolutely wonderful. She walked through everything with me and made sure I understood it and answered every question I had. Definitely a wonderful experience."
We responded:
"Thank you Kristy for taking the team to leave us your thoughts and feedback. We are appreciative of your five-star review! I hope my team can continue to serve you in the best way possible! Thank you for your business! "
Matt Davis
April 5, 2024
5
out of
5
rating by Matt Davis
"I have had great experiences with this branch. Lexi was super helpful!"
We responded:
"Thank you so much Matt for the five-star review and feedback about your experience with my office and Lexi. We'll continue to do our best to exceed your expectations! Thank you for your business and the opportunity to serve your insurance needs. "
Kandace Davis
April 4, 2024
5
out of
5
rating by Kandace Davis
"Lexi was very helpful. She helped me under the whole process and was very fast and efficient. She’s brought me one step closer to moving into my new place. I really appreciated her help."
We responded:
"Thank you Kandace for the feedback about your experience with Lexi and my agency. We are grateful for the five-star recommendation! We will do our best to continue to make your experience efficient and seamless. Thank you for the opportunity to serve your insurance needs! "
Richard
February 29, 2024
5
out of
5
rating by Richard
"Very happy ,the best insurance I have ever had,my house and car insurance are bundle super happy with no DRAMA.....my nephew and my daughter also have it with state farm .....just plain love it"
We responded:
"Thank you so much Richard for the five star review! We love the opportunity to help you and your family! "
Jbaby Ugherughe
February 28, 2024
5
out of
5
rating by Jbaby Ugherughe
"It was a fast and very easy for me to sign up with State Farm and Lexi was very helpful. She talked me through the policy. She explained a lot of stuff to me and she listen to my questions and gave me a call back when needed she is awesome thank you Lexi."
We responded:
"Thank you so much Jbaby for the detailed feedback and five star review. Lexi does a wonderful job and we will continue to do our best to exceed all your expectations. Thank you for your business! "
Jurmarcus Mitchell
February 19, 2024
5
out of
5
rating by Jurmarcus Mitchell
"Lexi provided me great customer service. She was very knowledgeable, fast and efficient. Great rate for home rental insurance ."
We responded:
"Hi Jurmarcus, Thank you so much for the feedback and 5-star review. I hope we continue to exceed your expectations. We are thankful for your business! "
Pat F
January 27, 2024
5
out of
5
rating by Pat F
"Lexi made this process less stressful, and she explained my options and coverages completely."
We responded:
"Thank you Pat for the five-star recommendation and feedback about Lexi. Lexi and my entire staff work extra hard to make your experience easy and seamless. We appreciate your business! "
R Mcy
December 21, 2023
5
out of
5
rating by R Mcy
"Kody is very responsive and helpful. She is friendly and willing to help. I've contacted her several times about my new policy, she has been great to work with. I'm glad to have a insurance representative to be able to talk to on a consistent basis. It's been a good experience so far. Thank you Kody!!"
We responded:
"Thank you for the five star recommendation. We appreciate the opportunity to serve you! "
Todde L
December 20, 2023
5
out of
5
rating by Todde L
"Mason provides and excellent onboarding experience for State Farm. His knowledge and plan insights helped me navigate to the perfect coverage. I highly recommend him as your agent!"
We responded:
"We appreciate the five star review and the opportunity to serve you! "
Misty Turner
December 18, 2023
5
out of
5
rating by Misty Turner
"Kody is an awesome agent, and so knowledgeable! I highly recommend her!"
We responded:
"Thank you Misty for the feedback and five star review! "
Joe Flores
December 18, 2023
5
out of
5
rating by Joe Flores
"Had a great experience with Kody Downey. She was very informative, professional, and personable. I felt comfortable to ask any questions I needed. If you come in ask for Kody. ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you Joe for the feedback and five star review! We appreciate you! "
Daniel Johnston
December 18, 2023
5
out of
5
rating by Daniel Johnston
"I recently had the pleasure of working with Kody Downey at Robert Ndegwa’s State Farm Insurance office. Kody’s professionalism and expertise in insurance were evident from the start. She was incredibly helpful, taking the time to explain all the details and options, ensuring I understood everything. Her approachable and friendly demeanor made the entire process seamless and enjoyable. I highly recommend their services for anyone looking for knowledgeable and personalized insurance assistance. Five stars for exceptional service!"
We responded:
"Thank you Daniel for the detailed feedback and five star recommendation! We appreciate you! "
James Tibbets
December 18, 2023
5
out of
5
rating by James Tibbets
"My experience with Kody Downey was great. Very knowledgeable and went tthe extra mile on helping me."
We responded:
"Thank you James for the feedback and five star review! "
Chris Tibbets
December 18, 2023
5
out of
5
rating by Chris Tibbets
"Kody Downey was such a help today navigating through my life insurance police and just being caring, understanding and professional. Highly recommended!!!"
We responded:
"Hi Chris - Thank you so much for your glowing five-star review and detailed feedback about Kody! We're thrilled to know that our insurance agency has met your expectations, and we're committed to providing top-notch service for all your insurance needs."
V T
December 18, 2023
5
out of
5
rating by V T
"Outstanding service!"
We responded:
"Thank you so much for your glowing five-star review! We're thrilled to know that our insurance agency has met your expectations, and we're committed to providing top-notch service for all your insurance needs."
Alberto MedLo (aka Medrano)
December 13, 2023
5
out of
5
rating by Alberto MedLo (aka Medrano)
"She, Lexy Ybarro, is very helpful. She helped us with a transfer from another state. I definitely recommend her."
We responded:
"Thank you Alberto for taking a moment to leave your feedback about your experience with Lexi and my office. We appreciate the five star review and opportunity to serve your insurance needs. "
Clay Ferguson
December 7, 2023
5
out of
5
rating by Clay Ferguson
"Kody Downey- does a great job helping you get the best deal possible."
We responded:
"Thank you Clay for the five-star review! "
Pete Moreno
December 7, 2023
5
out of
5
rating by Pete Moreno
"Kody Downey was awesome."
We responded:
"Thank you Pete for the five-star review and feedback about Kody! "
Jacob Rowe
December 7, 2023
5
out of
5
rating by Jacob Rowe
"Fantastic job."
We responded:
"Thank you Jacob for the five-star review! "